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Rating: 5/5 | Date: 2025-03-05
My friend give me a necklace for my Birthday last year and change colour. So I decided to go to the Pickering Swarovski store to see what they could do. 1st Person on the counter, told me ” I’m sorry you don’t have a receipt, so we can’t do anything” . Then it was other very nice Lady there and overhead our conversation, so she quick approach to the counter and she was welling to help “her name is Maria”. Maria then asked me if I knew my friend’s number and I say YES. So I give her and sure enough the Necklace was under my friend’s account. So she was able to help me.This is what I call excellent customer service going above and beyond to help. Maria is extremely helpful, we need more people like her. Excellent customer Service Maria ! Thank you for your efficiency and dedication to your Job! View Original Review
Rating: 5/5 | Date: 2025-03-05
I had a slight issue with my order which was a gift. The customer service representative who is called Karina has been extremely helpful in helping me navigate and solve this issue. Thankyou for all your support! View Original Review
Rating: 5/5 | Date: 2025-03-04
I have been ordering on line my last two buys and have had no problems at all coming within 2 days from ordering I like the way they come in a plain white box but have the name inside nice touch for security .but as I wanted to get other items while in town. instead of buying on line in the sale I went into the Liverpool One store today as I wanted so buy a certain colour stone earings but wanted to check to see them if right colour for the match I wanted We were greeted by a lovely assistant called Sarah who was very attentive when I explained what I wanted to see and willing to show me a variety of styles of my chosen item never making me feel I needed to hurry, or leave it if not sure, as the sale was on and less than I had first seen them on the web site I bought two different sets and a gift from my Husband a Bracelet all in same matching colour. We spoke about my recent purchase of a watch for my Greatniece who is a Special Senior Physiotherapist and has gone to work abroad and was showing her pictures of her apartment and surrounding area and views, we laughted when I told her though she took 80kg of Luggage incurring a massive extra cost she is asking Mum when she comes to visit in april to bring more sock plus extra bits she did not have enough room in case for more than she packed. and we had just been shopping for her as we had come to town So it was a very pleasant afternoon not just to buy beautiful items but to have had this pleasant chat with a lovely young lady. View Original Review
Rating: 5/5 | Date: 2025-03-03
Popped into the Covent Garden store quickly and the staff there were lovely! Laura and Charmaine went above and beyond for me and really made my day! Will definitely be back! View Original Review
Rating: 5/5 | Date: 2025-02-15
Your Bromley Store has the most amazing staff, who are courteous, extremely professional and always friendly. They go above and beyond in every aspect of their client roles, and always achieve my every wish and request.
They should be highly congratulated for flying your brands flag very high! View Original Review
Rating: 5/5 | Date: 2025-02-13
Alama and Katty at the Oxford street Swarovski were increasingly helpful and friendly. They made us feel comfortable and showed us many collections until we made our final decision. I couldn’t recommend them enough View Original Review